Returns & Refunds

All sales are final

Because of the nature of our products, and to maintain a degree of banking privacy, we cannot offer refunds or returns. Opened products cannot come back to us, and we do not issue money returns.

That does not mean you are stuck with a problem. If something is wrong with your order, reach out — we will most likely ship you a free replacement. Raise it within 7 days of delivery so we can investigate while the evidence is fresh.

How a claim is reviewed

We take product quality and customer safety seriously, and everything is tested before it goes out. If something you receive does not meet the standard you expected, contact support and our management team will review it individually to determine the best resolution.

Our team may ask for photographs, video, or other evidence to support an investigation. If requested information is refused, we reserve the right to decline a replacement or credit.

Replacements are sent for defective items, determined case by case. Where a replacement is not practical, we may offer store credit in its place.

Multiples of the same item

If you bought several of the same item, a claim can only cover the unopened ones. If the first is unsatisfactory, leave the rest sealed and contact customer service straight away.

Store credit

Credits are issued as one-time coupon codes and expire after ninety (90) days. If a credit is not used in full, the remaining balance becomes void and cannot be reissued.

Parcels that never arrive

A parcel that never arrives is a shipping problem rather than a claim about the product. If it has been more than 15 business days since the shipping date, tell us and we will reship it. The Shipping page covers this in full.

If it was not delivered because the address given at checkout was incomplete or incorrect — a missing unit number, for instance — we may charge shipping on the replacement.

Questions

Write to support@hallucinogenics.store with your order number and what went wrong. A person reads every message. The full Terms and Conditions remain the authoritative version of this policy.