Shipping

How your order travels

Every package ships via Canada Post through a traceable, secure method, wrapped in a plain, tear-proof envelope with no external labelling of its contents. Only the items inside carry HG branding — nothing on the outside says what it is or where it came from.

Products are handled with sterile gloves, sanitized, and sealed in air-tight, tamper-proof packaging. If your package looks tampered with when it arrives, contact us immediately rather than opening it.

Dispatch and cost

• Order before 1pm EST, Monday to Friday, and your package ships the following morning.
• Orders over $140 ship free via Expedited.
• Delivery estimates come from Canada Post and are estimates, not guarantees — weather, strikes and holidays all move them.

Where we ship

Canada only, to every province and territory: British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland and Labrador, Northwest Territories, Nunavut, and Yukon.

Your address

We always ship to the address entered at checkout, exactly as entered. Please include your unit, suite or apartment number — an incomplete address is the single most common cause of a lost parcel, and a package sent to the wrong address cannot be recovered.

An incorrect address can cause delays and additional shipping fees, and we reserve the right to charge for re-shipment of any package returned to us, including one returned for an incorrect postal address.

If something goes wrong

If your order hasn't arrived and it's been more than 15 business days since the shipping date, tell us and we'll reship it. If it wasn't delivered because the address given at checkout was incomplete or incorrect — a missing unit number, for instance — we may charge shipping on the replacement. If a package arrives damaged or looks tampered with, contact us straight away. Inquiries opened directly with Canada Post are handled by the customer.

If an item becomes unavailable before shipment, we will try to reach you for up to 3 days to adjust the order. If we cannot, we will select the closest matching replacement; no refund or credit is provided for a replacement chosen this way.

Questions

Write to support@hallucinogenics.store with your order number and we will look it up. The full Terms and Conditions cover refunds, payment and quality.